Terms of service
Terms of Service
Last updated: May 21, 2026
Overview
Welcome to Graceful Urns. The terms “we,” “us,” and “our” refer to Graceful Urns. We operate this store and website to provide customers with access to our handcrafted cremation urns, memorial products, personalization services, and related customer support.
Our store is powered by Shopify, which helps us provide our online store, checkout, payment processing, and related services.
By visiting our website, placing an order, creating an account, or otherwise using our services, you agree to these Terms of Service, our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree, please do not use our website or services.
1. Eligibility and Account
By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have consent from a parent or legal guardian.
You may be asked to provide information such as your name, email address, phone number, billing address, shipping address, and payment information. You agree that all information you provide is accurate, current, and complete.
If you create an account, you are responsible for keeping your login details secure and for all activity under your account.
2. Our Products
Graceful Urns sells handcrafted cremation urns, keepsake urns, memorial urns, and related personalized products.
We make reasonable efforts to display product descriptions, colors, sizes, materials, images, and prices accurately. However, colors and appearance may vary slightly depending on your screen, device settings, lighting, and the handcrafted nature of our products.
Because many of our products are handmade, small variations in finish, color, engraving placement, or texture may occur. These variations are not considered defects.
We may update, modify, or discontinue products at any time without notice.
3. Personalization and Engraving
If you order a personalized or engraved item, you are responsible for providing accurate spelling, dates, wording, and other personalization details.
Please review all personalization information carefully before submitting your order. We are not responsible for customer-provided spelling errors, incorrect dates, or inaccurate personalization details.
Personalized or engraved items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect due to our error. Please review our Refund Policy for full details.
4. Orders
When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, pricing errors, stock availability, shipping restrictions, or incorrect product information.
Your order is accepted when we confirm the order and process payment.
Please review your order carefully before submitting it. We may not be able to cancel or change an order once it has been processed, personalized, or shipped.
5. Prices, Payments, and Taxes
Prices are shown in USD unless otherwise stated. Prices, discounts, and promotions may change without notice.
The price charged will be the price shown at the time your order is placed, subject to correction of errors.
Product prices may not include shipping charges, customs duties, import taxes, VAT, or other local taxes. These charges, where applicable, are the responsibility of the customer.
Payments are processed securely through Shopify and supported payment providers. We do not store full payment card details.
6. Shipping and Delivery
We ship orders according to our Shipping Policy. Delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect addresses, weather, public holidays, or events outside our control.
International orders may be subject to customs duties, VAT, import taxes, or other fees charged by the destination country. These charges are the responsibility of the customer.
Please ensure your shipping address is complete and accurate. We are not responsible for delays, failed delivery, or return shipments caused by incorrect or incomplete address information.
7. Returns, Refunds, and Cancellations
Returns, refunds, cancellations, and exchanges are handled according to our Refund Policy.
You can view our Refund Policy at:
https://gracefulurns.com/policies/refund-policy
8. Privacy
Your use of our website is also governed by our Privacy Policy.
You can view our Privacy Policy at:
https://gracefulurns.com/policies/privacy-policy
Because our store is powered by Shopify, certain personal information may also be processed by Shopify. You can learn more about Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy
9. Intellectual Property
All content on our website, including text, images, logos, product photos, designs, graphics, videos, and layout, is owned by Graceful Urns or used with permission.
You may not copy, reproduce, modify, distribute, display, sell, or use any website content for commercial purposes without our prior written permission.
The Graceful Urns name, logo, product images, and product designs may not be used without our written consent.
10. Reviews, Feedback, and User Content
If you submit reviews, comments, photos, feedback, suggestions, or other content to us or through our website, you grant Graceful Urns permission to use, display, reproduce, and publish that content for business, marketing, and customer-service purposes.
You confirm that any content you submit is accurate, lawful, and does not violate the rights of others. We may remove content that we consider inappropriate, misleading, unlawful, offensive, or unrelated to our products or services.
11. Third-Party Tools and Links
Our website may include third-party tools, apps, payment services, review tools, analytics services, marketing tools, or links to third-party websites.
We are not responsible for third-party websites, services, content, privacy practices, or terms. If you use third-party services or links, you do so at your own risk.
12. Errors and Inaccuracies
Occasionally, our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, availability, or other information.
We reserve the right to correct errors, update information, cancel orders, or change details at any time, including after an order has been submitted, where permitted by law.
13. Prohibited Uses
You agree not to use our website or services:
For any unlawful purpose.
To provide false, misleading, or inaccurate information.
To infringe our intellectual property rights or the rights of others.
To upload or transmit viruses, malware, or harmful code.
To interfere with website security or functionality.
To scrape, copy, or misuse website content.
To harass, abuse, threaten, defame, or harm any person.
To commit fraud or attempt unauthorized transactions.
We may suspend or block access to our website if we believe these Terms have been violated.
14. Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis.
We do not guarantee that our website will always be uninterrupted, secure, error-free, or available. We do not guarantee that all product information, content, or services will be free from errors.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
15. Limitation of Liability
To the fullest extent permitted by law, Graceful Urns will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, revenue, or business, arising from your use of our website, services, or products.
Our total liability for any claim relating to an order will not exceed the amount you paid for that order, except where prohibited by law.
16. Indemnification
You agree to indemnify and hold Graceful Urns, its service providers, partners, employees, and affiliates harmless from claims, losses, damages, liabilities, and expenses arising from your breach of these Terms, your misuse of our website, or your violation of any law or third-party rights.
17. Governing Law
These Terms are governed by the laws applicable in the jurisdiction where Graceful Urns is based, without regard to conflict of law principles.
Any disputes will be handled by the competent courts or authorities in that jurisdiction, unless applicable consumer protection laws provide otherwise.
18. Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms.
19. Contact Information
Questions about these Terms of Service can be sent to:
Graceful Urns
Gali No.01, 48K, Chamunda Gali,
Kari Ameer Ali Chowk Barwalan,
Moradabad, Uttar Pradesh 244001
India
Email: info@gracefulurns.com
Phone/WhatsApp: +91 7830128157
Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM IST