Privacy policy
Privacy Policy
Last updated: May 21, 2026
Graceful Urns operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with an online shopping experience. Our store is powered by Shopify, which helps us provide these services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, contact us, or otherwise use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our website, we may collect the following types of personal information:
Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, such as products viewed, products added to cart, products purchased, order history, return requests, and payment confirmation details.
Payment information, such as payment method and transaction details. Payment card information is processed securely by Shopify and payment providers. We do not store full payment card details.
Account information, such as your account login details, preferences, and settings if you create an account.
Communication information, such as messages you send to us through email, contact forms, or customer support requests.
Device and usage information, such as IP address, browser type, device information, pages visited, and interactions with our website.
How We Collect Personal Information
We collect personal information:
Directly from you when you place an order, create an account, contact us, or provide information through our website.
Automatically through cookies and similar technologies when you visit or use our website.
From service providers, including Shopify, payment processors, shipping providers, analytics providers, advertising partners, and customer support tools.
How We Use Personal Information
We use personal information to:
Process and fulfill orders.
Accept payments and provide order confirmations.
Arrange shipping and delivery.
Handle returns, refunds, cancellations, and customer support.
Communicate with you about your order, account, or inquiries.
Improve our website, products, services, and customer experience.
Prevent fraud, secure our website, and protect our business.
Send marketing communications if you have opted in or where permitted by law.
Comply with legal obligations and enforce our terms and policies.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, analyze website traffic, improve the shopping experience, and support advertising or marketing activities.
You may be able to manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.
How We Share Personal Information
We may share personal information with third parties when necessary to operate our business and provide our services, including:
Shopify, which hosts and powers our online store.
Payment processors, to securely process payments.
Shipping and fulfillment providers, to deliver orders.
Service providers that help with website hosting, analytics, customer support, email, marketing, fraud prevention, and business operations.
Advertising and marketing partners, where permitted by law.
Legal authorities or other parties when required to comply with applicable law, legal process, or to protect our rights, customers, and business.
We do not sell personal information in the ordinary meaning of selling customer lists for money.
Shopify
Our store is hosted by Shopify. Information you provide through our website may be processed by Shopify to help provide and improve the services used by our store.
You can learn more about how Shopify handles personal information in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy
You may also use Shopify’s privacy portal to learn more about privacy rights related to Shopify:
https://privacy.shopify.com/
International Transfers
Because we sell and ship internationally and use service providers such as Shopify, your personal information may be transferred, stored, or processed outside your country of residence. Where required by law, we rely on appropriate safeguards for international transfers.
Data Retention
We keep personal information only as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to legal and business recordkeeping requirements.
Request a copy of your personal information.
Opt out of certain marketing communications.
Object to or restrict certain processing where applicable.
To exercise these rights, contact us using the details below. We may need to verify your identity before responding to your request.
Marketing Communications
If you receive marketing emails from us, you may unsubscribe at any time using the unsubscribe link in the email. Even if you opt out of marketing emails, we may still send non-marketing messages related to orders, accounts, customer service, or legal notices.
Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Security
We use reasonable safeguards to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. We will post the updated version on this page and update the “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:
Graceful Urns
Gali No.01, 48K, Chamunda Gali,
Kari Ameer Ali Chowk Barwalan,
Moradabad, Uttar Pradesh 244001
India
Email: info@gracefulurns.com
Phone/WhatsApp: +91 7830128157