Shipping policy
Last updated: July 15, 2026
Graceful Urns carefully prepares, packs, and ships each handcrafted urn with dignity and care.
Processing and Fulfilment Time
Orders are normally processed and dispatched after a 2-business-day fulfilment period, once payment has been confirmed and we have received all required order and personalization information.
Our fulfilment days are Monday through Friday, excluding Indian public holidays.
Orders placed after 12:00 PM India Standard Time (IST) will begin processing on the next fulfilment day.
The 2-business-day fulfilment period begins only after we have received all required information, including any necessary personalization details, photographs, engraving instructions, or customer approval.
Personalized or engraved orders may require additional time when:
- Personalization details are incomplete
- A photograph or engraving layout requires clarification
- Customer approval is required
- The product requires additional finishing or customization
- An unexpected production or quality-control issue occurs
If additional processing time is required, we will contact you using the email address or telephone number provided with your order.
Fulfilment time is separate from courier transit time.
Shipping Destinations
We ship to the countries and regions available for selection during checkout.
Shipping availability may depend on:
- Destination country and postal code
- Courier-service availability
- Customs or import restrictions
- Remote-area service limitations
- The product being ordered
If your country or postal code is not accepted during checkout, we are currently unable to ship that order through our website.
Shipping Charges
We offer free standard shipping to the destinations available during checkout.
There is no minimum order value required to qualify for free standard shipping.
Remote or restricted destinations may require additional delivery time, but customers will not be charged an additional standard shipping fee after placing an order.
Any optional paid or upgraded shipping service, where available, will be clearly displayed during checkout before the order is completed.
Delivered Duty Paid Shipping
International orders are shipped using Delivered Duty Paid, or DDP, service to supported destinations.
Under our DDP shipping arrangement, Graceful Urns pays the applicable import duties, import taxes, and normal customs-clearance charges covered by the courier service.
Customers should not normally be required to pay additional customs duties or import taxes when the parcel arrives.
The amount paid at checkout includes our responsibility for the normal import duties and taxes applicable to the shipment under our DDP arrangement.
Customers may still be required to provide identification, tax information, or other documents requested by the courier or customs authority to complete customs clearance. Please respond promptly to such requests to avoid delivery delays.
If a courier asks you to pay import duties or taxes for an order shipped DDP, please contact us at info@gracefulurns.combefore making payment. We will investigate the charge with the courier.
DDP coverage applies to the normal import charges included in our shipping arrangement. Charges caused by incorrect customer information, address changes, storage, repeated delivery attempts, refusal of delivery, or other customer-caused circumstances may remain the customer’s responsibility where permitted by law.
Estimated Delivery Time
After dispatch, standard courier transit normally takes 3–5 business days.
The total estimated delivery time is normally:
- Fulfilment time: 2 business days
- Courier transit time: 3–5 business days
- Total estimated delivery time: 5–7 business days
The estimated delivery date shown on the product page, cart, or checkout may be calculated using our normal fulfilment time, the customer’s delivery address, and the shipping service available for that destination.
Delivery time may vary because of:
- Destination country and postal code
- Customs inspections or clearance requirements
- Remote-area delivery
- Courier operational delays
- Local delivery conditions
- Public holidays
- Weather or transport disruptions
- Failure to provide requested customs documents
- Incorrect or incomplete delivery information
- Events outside our reasonable control
Delivery estimates are provided for guidance only and are not guaranteed.
Shipping Carriers
We normally ship using express courier services, including DHL and UPS.
The courier used may depend on the destination, parcel size, service availability, customs requirements, and local delivery conditions.
A signature may be required when the parcel is delivered.
Tracking Information
After your order has been dispatched, tracking information will be sent to the email address provided during checkout.
Tracking information may take some time to appear or update after the shipping label has been created.
Customers are responsible for:
- Monitoring tracking updates
- Responding to courier or customs requests
- Providing information or documents required for customs clearance
- Arranging delivery or collection where required
Shipping Address and Contact Information
Please provide complete and accurate delivery information, including:
- Recipient’s full name
- Street address
- City
- State, county, or province
- Postal code
- Country
- Email address
- Telephone number
The telephone number may be used by the courier or customs authority to arrange delivery or complete customs clearance.
Please contact us immediately if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Graceful Urns is not responsible for delays, failed delivery, address-correction charges, or returned parcels caused by incorrect or incomplete information supplied by the customer.
Refused, Unclaimed, or Undeliverable Parcels
If a parcel is refused, left unclaimed, returned because the customer did not respond to the courier, or returned because the delivery information was incorrect or incomplete, the customer may be responsible for actual costs incurred, including:
- Original shipping costs incurred by Graceful Urns
- Return shipping charges
- Storage or handling fees
- Address-correction charges
- Re-shipping charges
Any refund will be handled according to our Return and Refund Policy and may be reduced by actual non-refundable costs incurred by Graceful Urns, where permitted by law.
Personalized or engraved products remain subject to the personalized-product terms in our Return and Refund Policy.
Delivery Delays
Delivery delays may occur because of:
- Customs inspections or clearance
- Failure to provide information or documents requested for customs clearance
- Courier operational delays
- Flight cancellations or transport disruptions
- Weather
- Public holidays
- Remote-area delivery
- Incorrect address information
- Events outside our reasonable control
If your tracking information has not updated for an unusual period, contact us and we will request further information from the courier.
A tracking delay does not necessarily mean that the parcel has been lost.
Lost Shipments
If tracking suggests that a parcel may be lost, contact us at info@gracefulurns.com with your order number and tracking information.
We will open an investigation with the courier. Courier investigations may require additional time.
If the courier confirms that the shipment has been lost, we will provide an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable law.
Tracking Shows Delivered but the Parcel Is Missing
If tracking shows that your parcel was delivered but you cannot locate it:
- Check the delivery location, safe place, reception area, and surrounding property.
- Ask household members, neighbours, building staff, or reception personnel.
- Contact the courier using the tracking number.
- Contact us if the parcel still cannot be located.
We will assist with a courier investigation where appropriate. A delivered tracking scan may need to be investigated before a replacement or refund can be considered.
Damaged Shipments
Please inspect your parcel and product as soon as reasonably possible after delivery.
If the product arrives damaged, contact us at info@gracefulurns.com and provide:
- Your order number
- Clear photographs of the product
- Photographs of the inner and outer packaging
- A photograph of the shipping label
- A brief description of the damage
Please keep the product and all packaging until we have reviewed the case and provided instructions.
Depending on the circumstances, we may provide a replacement, refund, repair, or another appropriate solution.
Incorrect Products or Personalization
If you receive an incorrect product, or the personalization does not match the details supplied or approved by you, please contact us as soon as possible.
Include your order number and clear photographs showing the issue. We will review the order and provide an appropriate solution.
We are not responsible for spelling errors, incorrect dates, unsuitable photographs, or other inaccurate information provided or approved by the customer.
Returns and Refunds
Shipping-related returns, refunds, cancellations, and replacements are handled according to our Return and Refund Policy:
https://gracefulurns.com/policies/refund-policy
Contact Information
For shipping questions or delivery requests, contact:
Graceful Urns
Gali No. 01, 48K, Chamunda Gali
Kari Ameer Ali Chowk, Barwalan
Moradabad, Uttar Pradesh 244001
India
Email: info@gracefulurns.com
Phone/WhatsApp: +91 7830128157
Business Hours:
Monday–Friday
9:00 AM–6:00 PM IST
Closed on Saturdays, Sundays and Indian public holidays.